Technical support

This site was created to provide you with permanent access to files useful for using the SMDP system.

Information on current PC software and device firmware versions is also available below. By using the forms, you can ask for installers, upgrades, or license reset.

Remote assistance with ARCCAN SMDP software
AnyDesk remote IT support file: DOWNLOAD
Files with identifier codes for SMDP BASIC, STANDARD, OPTIMUM, PROFESSIONAL, ENTERPRISE

File with the extension (.iks) for the SMDP version: BASIC, STANDARD, OPTIMUM, PROFESSIONAL, ENTERPRISE (program with access via a web browser).

Identifiers distributed from 1 January 2020: DOWNLOAD
Identifiers distributed from 1 January 2016 to 31 December 2019: DOWNLOAD
Identifiers distributed from 1 January 2013 to 31 December 2015: DOWNLOAD
Identifiers distributed until 31 December 2012: DOWNLOAD

To import codes, after logging in to the program, go to the Tools tab, then select Import ID codes, select the downloaded file and confirm with Save button.

An application to support the RFD100 reader

The application that must be installed on each computer to which the portable identifier programmer RFD100 will be connected.

Version 4.1.2 – for the software Basic, Standard (up to version 3.3.17) and Professional, Enterprise (up to version 4.1.50) DOWNLOAD
Wersja 4.2.52 – for the software Basic, Standard (from version 3.3.19) and Optimum, Professional, Enterprise (from version 4.2.52) DOWNLOAD
Information about current software versions

Update date: 21.04.2021

SMDP BASIC 3.0 (final versions)
PC BASIC 3.0 software: 3.3.20
SMDP-COM software – a service for cable communication using the MIK200 module: 3.3.14
KDP100 MINI controller firmware (with a small light blue display): 3.2.48
KDP100 MINI controller firmware (with a big dark blue display): 3.3.14
SMDP STANDARD 3.0 (final versions)
PC STANDARD 3.0 software: 3.3.20
SMDP-COM software – a service for cable communication using the MIK200 module: 3.3.14
KDP100 controller firmware (with a small, bottom light blue display): 3.2.48
KDP100 controller firmware (with a big, top dark blue display): 3.3.14
SMDP BASIC 4.0
PC BASIC 4.0 software: 4.5.48
SMDP-CLIENT software – a service for cable communication using the MIK200 module: 4.5.1
KDP100 controller firmware (with a big dark blue display): 4.3.14
SMDP STANDARD 4.0
PC STANDARD 4.0 software: 4.5.48
SMDP-CLIENT software – a service for cable communication using the MIK200 module: 4.5.1
KDP100 controller firmware (with a big, bottom dark blue display): 4.3.14
SMDP OPTIMUM
PC OPTIMUM software: 4.5.48
SMDP-CLIENT software – a service for cable communication using the MIK200 module: 4.5.1
KDP100 controller firmware (with a big, bottom dark blue display): 4.3.14
SKP100 controller firmware (rectangular housing) and SKP-I (unit built into KDP100): 4.2.18
SMDP PROFESSIONAL
PC PROFESSIONAL software: 4.5.48
SMDP-CLIENT software – a service for cable communication using the MIK200 module: 4.5.1
KDP100 controller firmware (with a small, bottom light blue display): 4.1.35
KDP100 controller firmware (with a big, bottom dark blue display): 4.3.14
SKP100 controller firmware (square housing): 4.1.36
SKP100 controller firmware (rectangular housing) and SKP-I (unit built into KDP100): 4.2.18
SMDP ENTERPRISE
PC ENTERPRISE software: 4.5.48
SMDP-CLIENT software – a service for cable communication using the MIK200 module: 4.5.1
KDP100 controller firmware (with a small, bottom light blue display): 4.1.35
KDP100 controller firmware (with a big, bottom dark blue display): 4.3.14
SKP100 controller firmware (square housing): 4.1.36
SKP100 controller firmware (rectangular housing) and SKP-I (unit built into KDP100): 4.2.18
SERVICES FOR RFD100 PROGRAMMER
Software SMDP-RFD – service which supports the RFD100 desktop identifier programmer – for SMDP Basic, Standard (up to version 3.3.17) and Professional, Enterprise (up to version 4.1.50): 4.1.2
Software SMDP-RFD – service which supports the RFD100 desktop identifier programmer – for SMDP Basic, Standard (from version 3.3.19) SMDP Optimum, Professional, Enterprise (from version 4.2.52): 4.2.52
Application form for providing the software installer and updates

CAUTION!
From April 21, 2021, access to installers, software updates and the changelog only through the SMDP portal!
Portal address: https://portal.smdp.online
Login “End Customer” using a software product key.[?]
According to the license conditions, free access to updates is available for 12 months from the date of the first activation of the software!
It is possible to place orders for the next 12-month support periods by authorized license maintainers (information about the maintainer on the portal)!

All Basic 3.0, Standard 3.0 customers, regardless of the date of the first activation, have access to the final version of the software 3.3.20.
These versions are no longer developed further and are not subject to additional support periods.

All Basic 4.0, Standard 4.0, Optimum, Professional, Enterprise customers, regardless of the date of the first activation, have access to software version 4.3.33.
Access to version 4.5.x depends on the date of the first activation.
Version 4.3.33 is the last version which run on a 32-bit operating system!
For version 4.5.x, the installer also performs the update (no split into installer and updater as in versions 4.1.x, 4.2.x, 4.3.x). Upgrading from version 4.1.x, 4.2.x, 4.3.x to version 4.5.x requires a new full installation and configuration, and then uploading the database backup.

Firmware update of workstation devices may only be performed by a qualified service center. Please contact us.

Application form for resetting the software license










Computer replacementOperating system changeARCCAN software failureOther...




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If the above information did not help to solve your problem, please use the main contact form.